Certified Supply Chain Professional (CSCP) Practice Exam

Which step is NOT part of the change management process?

1. Prepare for change.

2. Review past performance.

3. Execute change.

4. Monitor change.

The correct answer is: Review past performance.

B is the correct choice because reviewing past performance is not typically considered a direct step in the change management process. The core steps in change management generally focus on preparing for change, executing the change, and monitoring its progress to ensure successful implementation. Preparing for change involves assessing the current state and planning for the desired future state, ensuring that all stakeholders are informed and ready for the transition. Executing change refers to implementing the planned changes within the organization. Finally, monitoring change is crucial as it involves tracking the effectiveness of the change and making necessary adjustments. While reviewing past performance can provide valuable insights and lessons learned that might inform future changes, it is more related to an evaluative practice rather than an active step in the process of managing and implementing change. Therefore, this option does not align with the structured steps typically recognized in a change management framework.