Certified Supply Chain Professional (CSCP) Practice Exam

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Study for the Certified Supply Chain Professional (CSCP) Practice Exam. Prepare with multiple choice questions, each accompanied by hints and explanations. Get ready to ace your exam!

Practice this question and more.

Which of the following measures can enhance order visibility in e-business?

Minimal shipping options
Real-time tracking systems
Reduced customer feedback
Limited return policies

The correct answer is: Real-time tracking systems

The measure that enhances order visibility in e-business is the implementation of real-time tracking systems. These systems allow both the company and the customers to monitor the status and location of orders as they are processed and shipped. This increased transparency is crucial because it builds customer trust and satisfaction. Customers can see exactly where their order is in the shipping process and can anticipate delivery times more accurately. As a result, the overall customer experience is improved, leading to higher loyalty and repeat business. In contrast, minimal shipping options can limit flexibility for customers, while reduced customer feedback can create a gap in understanding customer needs or issues. Limited return policies may deter customers from making purchases, as they may feel insecure about their ability to return items if necessary. Thus, these factors do not contribute to enhanced visibility and can negatively impact customer satisfaction.