Certified Supply Chain Professional (CSCP) Practice Exam

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Which of the following is NOT one of the seven basic tools of quality?

  1. Base Line Chart

  2. Histogram

  3. Process Mapping

  4. Scatter Chart

The correct answer is: Base Line Chart

The seven basic tools of quality are essential techniques used for quality control and improvement in various processes. These tools include Histogram, Scatter Chart, Control Charts, Pareto Charts, Cause-and-Effect Diagrams, Flowcharts, and Check Sheets. Each of these tools serves a specific purpose in analyzing quality-related data and identifying areas for improvement. A Base Line Chart, while it can provide insights into performance over time, is not recognized as one of the fundamental seven tools of quality. This distinction makes it the correct choice in this context. On the other hand, a Histogram is a graphical representation that organizes a group of data points into user-specified ranges and is used to understand the distribution of data. A Scatter Chart, essentially a scatter plot, is used to determine the relationship between two variables and is crucial for identifying correlations. Process Mapping illustrates the steps in a process, helping teams visualize workflows and identify areas for improvement. Since both Histogram and Scatter Chart are included in the seven basic tools of quality, their inclusion confirms the distinction with Base Line Chart.