Certified Supply Chain Professional (CSCP) Practice Exam

Which of the following best describes ongoing support activities?

1. One-time capital investment

2. Routine maintenance and user assistance

3. Project-related expenses

4. Exploratory research efforts for business development

The correct answer is: Routine maintenance and user assistance

Ongoing support activities primarily encompass routine maintenance and user assistance, which are essential for ensuring the smooth operation of systems and processes over time. These activities involve providing help to users to resolve issues, conducting regular maintenance to prevent breakdowns, and updating systems to keep them secure and efficient. This emphasis on maintaining existing systems rather than creating new projects or making one-time investments reflects the continuous nature of support activities. By focusing on routine maintenance, organizations can avoid disruptions in their performance and ensure that systems remain valuable to their stakeholders. In contrast, one-time capital investment, project-related expenses, and exploratory research efforts represent discrete activities or initiatives rather than the ongoing support needed to sustain operations long-term. Hence, routine maintenance and user assistance best capture the essence of ongoing support activities.