Certified Supply Chain Professional (CSCP) Practice Exam

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What is the primary use of a cause and effect diagram?

To summarize frequency data
To organize causes and subcauses affecting a problem
To visualize data relationships
To set control limits

The correct answer is: To organize causes and subcauses affecting a problem

The primary use of a cause and effect diagram, often referred to as a fishbone or Ishikawa diagram, is to organize and categorize the various causes and subcauses that contribute to a specific problem or effect. This tool is instrumental in identifying and understanding the root causes behind issues in processes or systems. By providing a structured visual representation, it helps teams brainstorm and systematically capture all potential factors that might influence the outcome, making it easier to analyze and address the problem comprehensively. In this context, while summarizing frequency data, visualizing data relationships, and setting control limits are important aspects of quality management and process improvement, they do not specifically leverage the unique organizing capability of a cause and effect diagram. The focus of the diagram is primarily on linking causes to an effect in a hierarchical manner, allowing teams to prioritize which causes to investigate further.