Certified Supply Chain Professional (CSCP) Practice Exam

What is the final step of a communication plan?

1. Delivering the message

2. Ensuring ongoing monitoring for completeness, accuracy and tone

3. Gathering feedback from stakeholders

4. Establishing new communication channels

The correct answer is: Ensuring ongoing monitoring for completeness, accuracy and tone

The final step of a communication plan is to ensure ongoing monitoring for completeness, accuracy, and tone. This step is crucial because communication does not end with the delivery of the message; instead, it requires continuous oversight to confirm that the information remains relevant and appropriately conveyed. Monitoring allows you to gauge how the message is received and understood by the audience. This involves checking for any misconceptions or feedback that could indicate a need for clarification or adjustment of the message. Moreover, it ensures that the communication aligns with the intended tone and stays consistent over time, which is important for maintaining credibility and trust with stakeholders. In effective communication, after delivering a message (which is a prior step), it's important to not only gather feedback but also to assess the overall effectiveness of the communication strategy. This ongoing monitoring helps organizations to adapt their communication efforts based on real-time responses and changing circumstances, thus enhancing future communications.