Certified Supply Chain Professional (CSCP) Practice Exam

What is the benefit of integration between transport and order fulfillment in a TMS?

1. Enhances supplier relationships

2. Increases cost control and customer service

3. Reduces employee turnover

4. Improves product design processes

The correct answer is: Increases cost control and customer service

The benefit of integration between transport and order fulfillment in a Transportation Management System (TMS) is centered around increasing cost control and enhancing customer service. When transport operations are effectively integrated with order fulfillment processes, it allows for more efficient planning and execution of logistics. This means that deliveries can be optimized, leading to reduced transportation costs and better utilization of resources. Moreover, this integration ensures that customers receive their orders accurately and on time, significantly improving the overall customer experience. Fast and reliable transportation tied closely with seamless order fulfillment reflects positively on the business, fostering customer loyalty and satisfaction. The other options do not directly relate to the core advantages of integrating transport with order fulfillment in a TMS. Enhancing supplier relationships, reducing employee turnover, and improving product design processes do not specifically arise from this integration in the same manner as improved cost control and customer service do.