Certified Supply Chain Professional (CSCP) Practice Exam

What is another name for 'design for service'?

1. Design for performance

2. Design for maintenance/service

3. Design for efficiency

4. Design for quality

The correct answer is: Design for maintenance/service

'Design for service' is focused on making products easier to maintain and repair, thereby ensuring that they remain functional and efficient throughout their lifecycle. This approach emphasizes the importance of considering serviceability during the design phase, which includes things like ease of access to parts, the simplicity of repairs, and the availability of replacement components. Choosing 'design for maintenance/service' highlights this aspect of creating products that can not only be used effectively but can also be serviced efficiently. This name encapsulates the concept that products should be designed with an understanding of the service process, including how they will be maintained in practice. It aids in reducing the total cost of ownership for customers, which is critical for enhancing customer satisfaction. The other options, while significant in the context of product design, do not specifically address the service-related aspects as directly as 'design for maintenance/service' does. For instance, 'design for performance' emphasizes optimal functioning, 'design for efficiency' centers around resource utilization, and 'design for quality' focuses on the inherent characteristics of the product itself. Thus, while these concepts are integral to product development, they do not sufficiently capture the comprehensive approach offered by 'design for service.'