Certified Supply Chain Professional (CSCP) Practice Exam

What does the operations function focus on?

1. Market research

2. Fund allocation

3. Meeting demand via products

4. Customer engagement

The correct answer is: Meeting demand via products

The operations function is primarily concerned with the effective management of resources and processes that transform inputs into goods and services, ensuring that an organization can meet customer demand through the production and delivery of products. This aspect of operations involves planning, organizing, and supervising production, as well as managing the supply chain and ensuring that quality standards are adhered to. Focusing on meeting demand via products encompasses understanding market needs and efficiently using resources to satisfy those needs, which is central to a company’s success. In this context, other options like market research, fund allocation, and customer engagement are important but are typically functions of other departments such as marketing, finance, and customer service, respectively. While these areas may intersect with operations, they do not encapsulate the core objective of the operations function itself, which is fundamentally about producing and delivering products to meet market demand effectively.