Certified Supply Chain Professional (CSCP) Practice Exam

What does 'on-time in full' specifically measure?

1. Percentage of deliveries that are late

2. Delivery scoring system against a target

3. Customer satisfaction with delivery timing

4. Average delivery time across all orders

The correct answer is: Delivery scoring system against a target

'On-time in full' (OTIF) is a critical metric in supply chain management that assesses the accuracy and reliability of order fulfillment. It specifically measures the percentage of customer orders that are delivered on or before the promised date, in the quantity that was ordered, and without any missing items or damages. The correct choice, which refers to a delivery scoring system against a target, encapsulates the essence of OTIF as it not only evaluates whether deliveries meet the promised timelines but also considers the completeness of those deliveries. This scoring provides businesses with insights to improve operational efficiencies, customer service, and overall supply chain performance. In contrast, the other options focus on different aspects related to delivery but do not capture the comprehensive nature of 'on-time in full' as a performance metric. For example, measuring the percentage of deliveries that are late solely looks at the negative aspect of delivery timeliness, without considering whether the order was fulfilled completely. Customer satisfaction with delivery timing is more subjective and based on perceptions rather than a quantifiable measure. Lastly, average delivery time across all orders does not reflect on-time performance related to specific order fulfillment criteria. Thus, the scoring system against a target aligns perfectly with the multifaceted measurement that 'on-time in full' represents